Shipping, Refunds & Replacements
Estimation for production & shipping time:
10 to 15 business for customizable products & 5 to 10 business days for other products
In cases of damage or defect, our policy is to provide a free replacement or a full refund without requiring the original item to be returned:
- Reply to the order confirmation email with a description of the issue. .
- If your message is product related: Please attach images clearly depicting any design flaws or damages.
- If your message is shipping related: Please include the latest update you received and/or the tracking link.
- Add your desired solution: refund or replacement