Refunds & Replacements

In cases of damage or defect, our policy is to provide a free replacement or a full refund without requiring the original item to be returned: 

1. Reply to the order confirmation email with a description of the issue.                           .
2. If your message is product related: Please attach images clearly depicting any design flaws or damages................................................................................................................................................. If your message is shipping related: Please include the latest update you received and/or the tracking link.                                                         .
3. Add your desired solution: refund or replacement, which should take 5 to 10 business days